Privacy Policy

Introduction

Your trust is of utmost importance to us.

We fully understand the significance of your personal information. In accordance with applicable laws and regulations, we collect your personal data only within a reasonable and necessary scope. We make every effort to implement appropriate security protection measures — both technical and organizational — to prevent your personal information from being leaked, damaged, or lost. In light of this, the service provider of the ROBAM AI (hereinafter referred to as “we” or “us”) has formulated this Privacy Policy, and kindly reminds you to read it carefully.

This Privacy Policy applies to all products and services provided by the ROBAM AI. ROBAM AI products include, but are not limited to, the ROKI official WeChat account, ROKI small programs, and other related services. However, this Policy does not apply to services provided by third parties. For example, if you are redirected to a third-party website, application, or service via the ROBAM AI, any personal information you provide to that third party will be governed by their own privacy policies, not this one.

Before using any products or services of ROBAM AI, please read and fully understand this Privacy Policy carefully, especially the terms highlighted in bold or underlined, which you should pay particular attention to. You may proceed to use our services only after you fully understand and agree to this Policy.

If you are under the age of 18, please review this Policy with the assistance of your legal guardian and pay special attention to the terms regarding minors.

This Policy mainly explains the following:

1. Our role
2. What information we collect from you
3. How we use your information
4. Circumstances under which we share your information
5. Public disclosure
6. How we store your information
7. How we protect your information
8. Your rights
9. Account deletion for personal information subjects
10. How we protect minors' information
11. How to contact us
12. Other provisions

1. Our Role

We are the data controller of your information. This means that we have the authority to determine how your personal data is processed and for what purposes. We understand that you care about how your data is used and shared. We value your trust and will handle your data with caution and responsibility.

2. What Information We Collect from you

We collect your information based on the principles of legality, legitimacy, and necessity. When providing you with specific services, we will clearly inform you of the information being collected and the purpose for which it will be used, in order to respond to your specific service request.

Depending on the services you choose, we may collect one or more of the following types of information in the scenarios described below:

2.1 When you log in for the first time, you will need to provide your mobile phone number or email address to register your account and set a password. These registration methods are entirely your choice. However, if you choose not to provide the required information, the ROBAM AI platform will be unable to create your account or provide its services.

2.2 After sucessful registration, you may optionally fill in additional personal details in your profile, such as nickname, gender, avatar, and email address. Providing this information will help us deliver a better user experience, but it is not mandatory.

2.3 When you leave a message or post a comment on the ROBAM AI Platform, we collect your nickname, avatar, and the content of your message or comment. Your content is stored on our servers. Your ROBAM AI account nickname may be displayed to other users. Please be aware that information you post publicly may contain personal information about you or others—including sensitive personal information—if you upload images or other media. Please carefully evaluate whether you wish to share such information when using our services.

2.4 When an IoT device first connects to the network or when the network environment changes, you may need to perform a device onboarding (Wi-Fi configuration) process. To correctly scan for available Wi-Fi networks, the App may request access to your mobile device’s location permission to obtain Wi-Fi lists. During onboarding, the Wi-Fi SSID and password you enter are used to configure the device. Wi-Fi passwords are considered sensitive information. They are stored locally on the device only and are not uploaded to our cloud servers. The ROBAM AI Platform does not collect Wi-Fi passwords. For your convenience in future device onboarding, the App may store the Wi-Fi password locally in encrypted form so it can be auto-filled next time.

2.5 When you use ROBAM AI smart connectivity services, connected IoT devices may report data linked to your account—such as device usage duration, device online/offline status, ingredient consumption data, or other operational metrics. We collect this data to allow you to view device status, readings, and historical statistics.

2.6 While you use our products and services, to identify abnormal account or device states, improve compatibility, provide App or firmware updates, and optimize service quality, we may collect and store network log information and usage data. This may include device hardware model, IMEI or other unique identifiers, Android ID, MAC address, IP address, operating system version, registration date, and device settings used to access the service. To enhance intelligent features, we may also collect IoT device usage data such as device model, operating status, usage frequency, battery level, ambient temperature, and humidity. Some devices may include cameras or voice features. When you use such features, we may collect session logs, audio, video, or image data arising from your interaction with the device.

2.7 When you activate or wake a voice-enabled device, we automatically receive and may record the audio (and in some cases video) generated during your interaction, for the purpose of improving recognition accuracy and service response. Voice data is collected only when the wake word or activation trigger is engaged. If you do not want such information collected, please disable voice collection in the device settings or do not activate the device; however, related services will then be unavailable.

2.8 When you enable device or App location features and use location-based services, we may collect your location information so that you do not need to manually enter your location to receive relevant services. We may use IP address, GPS, and other sensors (including nearby devices, Wi-Fi access points, and cell tower data) to determine location. You can disable location access through your system settings. Doing so will stop our collection of location information but may prevent you from using related features or reduce service quality. Note: Location information is collected to provide environmental services and to simplify device onboarding; we do not track your movement history.

2.9 To help us understand how the ROBAM AI Platform performs, we may log usage frequency, crash data, overall engagement, and performance metrics. These analytics are not linked to directly identifiable personal information.

2.10 To provide you with more convenient, relevant, and personalized information, search results, and push notifications, we may analyze your plugin usage, service log information, and preference patterns. We generate user segments based on these signals and may deliver system messages, in-app promotions, or commercial advertising within ROBAM AI. You can disable personalized push notifications in Settings.

2.11 Device information and service log data alone cannot identify a specific individual. If we combine such non-personal data with other data that can identify an individual, or otherwise associate it with personal information, we will treat the combined data as personal information for as long as the combination persists. Unless we obtain your authorization or as required by law, we will anonymize or de-identify such information before further use.

2.12 In certain services, we may work with third-party service providers and obtain personal information about you from them—for example, when you bind a third-party account. With your authorization, we may obtain your third-party account nickname and avatar for display in ROBAM AI; a list of devices you have added in the third-party application so those devices can be shown in the ROBAM AI App; and device/network identifiers (such as device ID, MAC address, or serial number) to recognize devices and ensure secure control. If the processing we intend to perform exceeds the scope of the authorization you originally granted the third party, we will obtain your explicit consent before proceeding. We require third-party providers to ensure the legality of the information they supply and we will comply with applicable laws.

2.13 You may choose to manually add products from certain third-party ecosystem partners. When you use such functions, those third parties may also collect information about you. We strongly recommend that you review the third party’s user agreement and privacy policy before use. We are not responsible for how third parties collect or use your personal information. You may view the privacy terms of ecosystem products and revoke authorizations via the corresponding third-party plugin interfaces in the App.

2.14 To help us diagnose and resolve issues with the App, we may collect the following when you submit feedback: contact details, problem description, and optional screenshots, images, or videos illustrating the issue. Collecting this information allows us to analyze and locate problems, contact you for additional details, and track resolution progress. If you do not provide this information, we may be unable to effectively resolve your issue.

2.15 We may collect additional information that you voluntarily provide—for example, responses to questionnaires, participation in user experience programs, or information you share when communicating with us.

2.16 The ROBAM AI App may request certain Android device permissions. The table below outlines the permission, related feature, purpose of use, whether we prompt for permission, and whether you can disable it.

 You can disable some or all permissions in your device settings to refuse related data collection. Different Android devices and operating system versions may show or manage permissions differently; please consult your device manufacturer or system provider for details.

2.17 To enhance the security of ROBAM AI services; protect the personal and property safety of you, other users, and the public; and prevent phishing, fraud, security vulnerabilities, malware, cyberattacks, and intrusions, we may use or combine your account information, device interaction data, network logs, and information (with your authorization or as permitted by law) to assess account and transaction risks, verify identity, monitor and prevent security incidents, and take necessary logging, auditing, analysis, or remediation measures in accordance with the law.

2.18 If the information you provide contains personal information about other individuals, you must ensure that you have obtained their lawful authorization before providing it to us. If we use the information for purposes not described in this Policy, or use information collected for a specific purpose in a different context, or proactively obtain your personal information from a third party, we will obtain your consent in advance.

2.19 You fully understand and agree that under the following circumstances we may collect, use, share, transfer, or publicly disclose your personal information without obtaining your authorization or consent, and we may not respond to requests to correct, delete, deactivate, withdraw consent, or access such information:

2.19.1 Related to national security or national defense.

2.19.2 Related to public safety, public health, or major public interests.

2.19.3 Related to criminal investigations, prosecutions, trials, or enforcement by competent authorities.

2.19.4 Necessary to protect your or others’ life, property, or other major legal rights where it is difficult to obtain consent.

2.19.5 Personal information that you have made public yourself.

2.19.6 Personal information collected from legally disclosed sources (e.g., lawful news reports, government disclosures).

2.19.7 Necessary for entering into or performing a contract or other written agreement with you.

2.19.8 Necessary to maintain the safe and stable operation of products or services (e.g., discovering or handling malfunctions).

2.19.9 Necessary for legitimate news reporting.

2.19.10 Necessary for statistical or academic research in the public interest, provided personal information in outputs is de-identified.

2.19.11 Other circumstances as permitted by law or regulation.

2.20 If you create a health profile, we may collect information such as gender, age, height, weight, and health status. Optional special health data may include life-stage or medical history indicators (e.g., pregnancy, breastfeeding, chronic conditions, allergies, constipation, anemia, hypertension, diabetes). These data are used to recommend personalized nutrition or meal plans. If you choose not to provide them, recommendations may be less accurate.

2.20.1 To improve the accuracy of dietary recommendations, we offer the option to sync certain personal data—such as calorie data, body fat ratio, stress data, weight, and sleep data—from the Huawei Health service. After you authorize specific data types in HUAWEI Health Kit, we will synchronize that data to display within the ROBAM AI App and generate tailored nutrition guidance.

2.20.2 To help you better understand your activity and wellness, we can sync step counts and calorie data from Huawei Health. After you authorize specific data types in HUAWEI Health Kit, we will sync the data into the ROBAM AI App. If you do not wish to sync this data, you may disable the connection in the App under: Smart > Nutrition Plan > Me > Huawei Health Data.

2.21 When you participate in lotteries, contests, or similar promotional events, we may collect information such as your shipping address, cooking preferences, taste preferences, and regional information. This information allows us to manage the event. If you win, your phone number or nickname may be published in masked form. For co-sponsored events with third parties, we may share necessary data (e.g., number of participants, winner list, winner contact info) with the partner so prizes can be delivered. The foregoing data are necessary to perform these functions.

2.22 When you use voice interaction services, we may collect: user ID, device model, and interaction records (text, audio, images, video) generated while using the service to provide intelligent voice features.

2.23 When you enable voice interaction in ROBAM AI, we may collect biometric voiceprint features to support related services. For certain functions, we will separately inform you of the specific biometric data required and obtain your explicit consent before collection and use.

2.23.1 ROBAM AI may derive biometric features from your voiceprint to identify you or members of your household via supported smart terminals (e.g., smart cooking speaker devices or the ROBAM AI App). This allows us to personalize responses when you issue commands. See the “Voiceprint Recognition Feature Notice” for details.

3.How We Use Your Information

3.1 We seek to keep your personal data up to date; store or destroy it securely; minimize the data we collect and retain to that which is necessary to provide services; and protect personal information from unauthorized access, disclosure, misuse, damage, or loss. We apply appropriate technical and organizational measures to safeguard your information.

3.2 We may use your information for the following purposes:

3.2.1 To provide services under our agreement with you (e.g., registration, purchase, installation, repair, device activation & control, recipe services).

3.2.2 To fulfill transactions or service requests: order fulfillment; delivery, activation, or validation of products or services; event participation (online/offline); changes or information you request (e.g., marketing materials, whitepapers); and technical support.

3.2.3 To send you information about products or services that may interest you; invite you to promotions, e-commerce events, market research or satisfaction surveys; or send marketing messages. You may unsubscribe at any time via the provided opt-out function.

3.2.4 To provide other services as described at the time of collection.

3.2.5 To maintain the integrity and security of our data and technical systems that store/process personal information.

3.2.6 To enforce or protect our agreements with you.

3.2.7 To detect, investigate, and prevent data breaches, illegal activities, or fraud.

3.2.8 To contact you in order to resolve issues.

3.2.9 Any other purpose for which we obtain your permission.

3.3 Please note that the above list covers our primary uses of your information. From time to time, we may offer enhanced services through website, App, mini program, or firmware updates. If we intend to use information for a purpose not described in this Policy—or use data collected for one purpose in a different context—we will seek your consent again, which may take the form of a signed agreement, in-App pop-up, or updated Policy version.

4.When We Share Your Information

We do not share your personal information with companies, organizations, or individuals outside of Hangzhou ROBAM Appliances Co., Ltd., except in the circumstances described below:

4.1 Sharing Required by Law: We may share your personal information as required by laws, regulations, litigation, dispute resolution processes, or requests from competent administrative or judicial authorities.

4.2 Sharing with Your Explicit Consent: With your explicit consent, we may share your personal information with third parties.

4.3 Sharing Within Affiliated Companies: To provide you with products and services; detect abnormal accounts; and protect the personal and property safety of users and the public, we may share your personal information with our affiliated companies and designated service providers. We only share the minimum necessary personal information for the purposes stated in this Policy. If we need to share sensitive personal information or if an affiliate changes the purpose of processing, we will seek your consent again.

4.4 Sharing with Authorized Partners: We may engage partners to provide certain services or perform functions on our behalf. We share your information only for specific, legitimate, and necessary purposes described in this Policy. Authorized partners are permitted to access only the information required to perform their duties and may not use it for any other purpose. Data processed in anonymized or aggregated form may be used or shared without additional notice or consent.

Currently, our authorized partners include the following categories:

4.4.1 Advertising & Analytics Partners. To provide convenient, high-quality, and personalized products or services, we may authorize partners to process information related to advertising reach and effectiveness. We will not share personally identifiable information unless de-identified. These partners may combine the data we provide with information they lawfully obtain to perform advertising services or provide decision-making insights.

4.4.2 Suppliers, Service Providers, and Other Partners. We may share information with vendors, service providers, and partners who support our business (e.g., technical infrastructure, service usage analytics, performance measurement, customer service, payment facilitation, academic research, surveys).

Our applications may embed third-party SDKs or similar components to enable the above services and functions. For example: Umeng SDK may read device identifiers and network info to deliver notifications; WeChat sharing SDK may access device and network status for quick login and content sharing. We conduct security reviews of SDKs and sign data protection agreements with partners requiring them to process data only for authorized purposes, in accordance with this Policy and applicable confidentiality/security measures.

4.5 We will not transfer your personal information to any company, organization, or individual except under the following circumstances:

4.5.1 With your explicit consent, we may transfer your personal information to another party.

4.5.2 In the event of a merger, acquisition, or bankruptcy involving ROBAM AI services, we will require the new entity holding your personal information to continue to be bound by this Policy; otherwise, we will seek your authorization again.

4.6 Third-Party SDKs We Use

To provide core and extended functions in a professional and secure manner, our products or services integrate the following third-party SDKs. Depending on your use of related functions, these SDKs may collect certain device or usage data. Below is a disclosure summary:

5.Public Disclosure

After you register a ROBAM AI account, the system automatically generates a default nickname. When you upload content (e.g., cooking posts), this nickname may be visible to other users unless you change it. You can update your nickname under Me > Profile > Edit.

Other than the above, we will publicly disclose your personal information only in the following cases:

5.1 With your consent.

5.2 As required by law, legal process, litigation, or mandatory requests from government authorities.

6.How We Store Your Information

As required by law, personal information collected and generated within the People’s Republic of China will be stored within mainland China. We do not transfer or store such personal data across borders unless permitted by applicable law and with appropriate safeguards.

6.1 We retain your information for as long as you maintain an active account and use ROBAM AI services, unless you delete the data or delete/deactivate your account.

6.2 We regularly back up collected information according to ROBAM AI data backup policies.

6.3 After you delete data or deactivate your account, we will stop using your personal information and delete it within 15 business days, unless retention is required by law.

6.4 Personal information that has been anonymized or de-identified may be retained and used without further notice or consent.

6.5 If our products or services cease operation, we will notify you via push notifications, announcements, or other reasonable means and delete or anonymize your personal information within a reasonable period.

7.How We Protect Your Information

7.1 We implement industry-standard, commercially reasonable security safeguards to protect your personal information from unauthorized access, disclosure, use, modification, damage, or loss. For example: data exchanged between your browser and our servers is protected by SSL encryption; our websites support HTTPS secure browsing; we apply encryption technologies to enhance data security; deploy trusted protection mechanisms against malicious attacks; and implement access controls to ensure only authorized personnel can access personal information. We also conduct security and privacy training to raise employee awareness.

7.2 The internet is not an absolutely secure environment. We strongly recommend that you do not transmit personal information using methods not recommended by ROBAM AI. Through our services, you may communicate or share information with others; please carefully choose with whom you share transaction content, contact details, or communications.

7.3 In the unfortunate event of a personal information security incident, we will, as required by law, notify you of the basics of the incident, possible impacts, measures taken or to be taken, suggestions for your own risk mitigation, and any remedies. We may notify you via email, letter, phone, or push notification. If it is difficult to notify individuals one by one, we will issue a public announcement. We will also report handling of such incidents to regulatory authorities when required.

7.4 You understand and agree that we have the right to verify the authenticity of identity information provided during registration and to take technical and organizational measures to protect account security. You are responsible for properly safeguarding your account and password. If either party fails to fulfill these responsibilities and loss occurs (e.g., account theft), that party shall bear the resulting legal liability.

7.5 If you discover unauthorized use of your ROBAM AI account or password, please notify us immediately using the contact methods provided. You must submit identity information matching your registered account. After verifying your identity, we will take appropriate measures (e.g., suspending login/use, unbinding smart devices). If losses result from actions taken per your request, you agree to bear those losses. If you cannot verify identity, we may reject the request.

8.Your Rights

You have the right to manage your personal information，including:

8.1 Access to Your Personal Information

You may access or edit your profile information, change your password, adjust recipe preferences, and more by logging into your account and navigating to Settings.

8.2 Correcting Your Personal Information

If you find that the personal information we process about you is inaccurate, you have the right to request corrections or additions. You may update data via the profile settings page or contact us directly.

8.3 Deleting Your Personal Information

You may request deletion of personal information in the following cases:

8.3.1 Our processing violates laws or regulations.

8.3.2 We collected or used your personal information without your explicit consent.

8.3.3 Our processing seriously violates our agreement with you.

8.3.4 You no longer use our products or services, or you deactivate your account.

8.3.5 You permanently no longer need our products or services.

8.3.6 We shared or transferred your personal information to third parties without your consent—you may request deletion by us and the third party.

8.3.7 We publicly disclosed your personal information in violation of our agreement—you may request that we stop and notify recipients to delete it.

If we decide to honor your deletion request, we will cease providing the relevant product or service and delete your personal information in accordance with applicable law.

8.4 Copy of Your Personal Information

You may request a copy of your personal information using the contact details in Section 11.

8.5 Right to Withdraw Consent

8.5.1 Where we rely on your consent to process data, you may withdraw that consent at any time—e.g., by deactivating your ROBAM AI account under Me > Settings > Account & Security > Delete Account.

8.5.2 After you withdraw consent, we will no longer provide the services associated with that consent nor continue processing the relevant personal information. Your withdrawal will not affect prior processing carried out based on your consent.

9.Account Deletion

9.1 You may deactivate your account at any time. Contact us using the methods in Section 11 if you wish to proceed.

9.2 After your account is deleted, we will stop providing services and delete your personal information within 15 business days unless otherwise required by law.

9.3 If your account was registered via mobile number or WeChat ID and you change those credentials, please unbind any linked devices before the change. Otherwise, a new owner of the same number may gain access to and control your devices.

10.How We Protect Minors’ Information

10.1 Our products and services are primarily intended for adults. Where personal information of minors is collected with the consent of a legal guardian, we will use or disclose such information only as permitted by law, with explicit guardian consent, or as necessary to protect the minor.

10.2 If we discover that we have collected personal information from a minor without prior guardian consent, we will attempt to delete the information as soon as possible. If a guardian believes that a minor has provided personal information to the ROBAM AI Platform without consent, please contact us so we can delete the information and unsubscribe the minor from applicable services.

11.How to Contact Us

11.1 If you have any questions, comments, or suggestions about this Privacy Policy—or wish to exercise your rights or submit a request concerning personal information—please contact the department responsible for personal data protection using the methods below:

11.1.1 Service Provider: Hangzhou ROBAM Appliances Co., Ltd.

11.1.2 Address: No. 592 Linping Avenue, Yuhang Economic & Technological Development Zone, Yuhang District, Hangzhou, China.

11.1.3 Customer Service Hotline: +86-571-86281080

11.2 For security, we may ask you to submit a written request or proof of identity. We generally respond within 15 days. If you are dissatisfied with our response—especially if you believe our processing of personal information has harmed your lawful rights—you may lodge a complaint with regulatory authorities (cyberspace, telecommunications, public security, market supervision) or seek resolution in a court with jurisdiction over the defendant’s domicile.

11.3 If you are not satisfied with our response, especially if you believe that our handling of personal information has infringed upon your legitimate rights and interests, you may also seek resolution by filing a lawsuit with a court of competent jurisdiction at the defendant’s domicile.

12. Other Provisions

ROBAM AI respects the lawful rights of users and consumers. This Policy, along with other rules, statements, and guidelines published on the Platform, is intended to help us serve you better and more efficiently. We welcome feedback from users and all sectors of society; we will review suggestions with an open attitude and may update this Policy and related rules from time to time.

ROBAM AI

10 July 2025